Returns & warranty
If it's not right, send it back.
We're confident you'll keep the chair. If you don't, we make sending it back painless.
30-day money-back guarantee
You have 30 calendar days from the date of delivery to request a return for any reason. No questions, no restocking fee, no "but did you really use it" follow-up.
How to return
- Email team@movochair.com or call +1 224 255-3315.
- We schedule a pickup from your address. The original crate isn't required — we send packing materials.
- The chair ships back to us at our cost. You don't pay return shipping.
- Once received (typically 5–10 business days), we inspect and refund within 3 business days to your original payment method.
What we ask
The chair must be in reasonable returnable condition. Normal use is fine — wear marks, dirt, battery cycles. We will deduct for:
- Major structural damage beyond normal use ($500–2,000 depending on severity)
- Missing major components (battery, joystick, etc.)
- Modifications that prevent resale
If you damaged the chair, please tell us upfront. We'd rather work with you than argue.
2-year comprehensive warranty
Every Movo X comes with a 2-year warranty starting on the delivery date. Covered:
| Frame & drive train | Parts and labor, no deductible |
|---|---|
| Battery | Replacement free if capacity drops below 80% within 2 years |
| Electronics & sensors | Parts and labor, no deductible |
| Brakes (both systems) | Parts and labor, lifetime safety guarantee |
| Upholstery & soft goods | 1-year (covers manufacturing defects, not wear) |
What's not covered
- Damage from misuse (e.g. using on stairs outside spec)
- Damage from unauthorized modification
- Cosmetic wear (scratches, fading)
- Damage from water immersion (the chair is rain-rated, not submersible)
How warranty claims work
- Call or email — describe the issue, send photos or video if possible.
- Our specialist diagnoses (often by video call within an hour).
- For user-replaceable parts (battery, joystick, controller): we ship the part free with a video repair guide. 10–20 minute fix at home.
- For complex repairs: we send a prepaid shipping label, you ship the chair to our service center, turnaround 7–10 business days.
- If repair is impossible within 30 days, we replace the entire chair.
After 2 years
We sell replacement parts at cost (not our profit) and provide video repair guides. Out-of-warranty service at our facility is $95/hour plus parts. Extended warranty (3rd year) is available at purchase for $399 or within the first year for $499.