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Legal

Terms of Service

Last updated: [DATE] · Effective date: [DATE]

Notice to the site owner

This is a starting template, not legal advice. Before going live, send it to an attorney who knows ecommerce + medical device law in your jurisdiction. Replace the bracketed fields and adjust the limitation-of-liability, arbitration, and product-liability sections to match what your insurance carrier and counsel approve.

1. Acceptance

By using movochair.com (the "Site") or purchasing the Movo X (the "Product"), you agree to these Terms. If you do not agree, do not use the Site or purchase the Product.

2. The company

Movo Chair, Inc. ("Movo," "we," "us") is a Delaware corporation with principal offices at [address]. Contact: team@movochair.com · +1 224 255-3315.

3. Purchase & payment

Prices are in USD unless stated otherwise. Stripe processes payments; we never see or store your full card number. Title and risk of loss transfer to you when the Product is delivered to the carrier for last-mile delivery. We may decline an order at our discretion (e.g. fraud signals, sanctions screening, fit concerns) and will refund any payment promptly.

4. Shipping & delivery

See our Shipping Policy. Delivery dates are estimates, not guarantees.

5. Returns & warranty

See our Returns & Warranty Policy. Those terms are incorporated here by reference.

6. Use of the Product — safety

The Movo X is a mobility device. Improper use can cause serious injury or death. You agree to:

  • Read the user manual and complete the 1-on-1 onboarding call before first use.
  • Operate the chair only within published specifications (step rise ≤ 8", incline ≤ 35°, user weight ≤ 280 lb, etc.).
  • Not modify the chair's safety systems (brakes, sensors, firmware).
  • Not use the chair while impaired (alcohol, certain medications, severe fatigue).
  • Maintain awareness of your surroundings, especially on stairs.

7. Medical disclaimer

The Movo X is not a substitute for medical care. We make no medical claims. Consult your physician about whether a stair-climbing wheelchair is appropriate for your specific condition.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVO'S LIABILITY ARISING FROM OR RELATED TO THE PRODUCT OR THESE TERMS WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT. MOVO IS NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. [Have counsel adjust this section — different jurisdictions void or modify these caps, especially for personal injury, and your product liability insurance carrier will dictate exact language.]

9. Indemnification

You agree to indemnify Movo against claims arising from your misuse of the Product or breach of these Terms. [Standard clause — counsel to tune.]

10. Intellectual property

The Site content, branding, and Product design are owned by Movo Chair, Inc. or our licensors. You may not copy, reproduce, or use them without written permission.

11. Disputes

These Terms are governed by Delaware law. Any dispute will be resolved in [arbitration in Chicago / state and federal courts of Delaware — pick one with counsel]. You waive class-action rights to the extent permitted by law.

12. Changes

We may update these Terms. Material changes will be announced by email to existing customers and noted at the top of this page.

13. Contact

Questions: team@movochair.com